Service rating : The service was excellent as they kept me informed via email as to when the flowers were going to be delivered and where the courier was at any moment in time.
Product : Overall the flowers looked great but the only criticism was that two of the white flowers had started to wither at the edges (only slightly)
Service rating : the flowers arrive in time
Product : the flowers looked very nice - thank you
I didnít get to see the card.
Service rating : Very efficient reliable service and good communication throughout the process from purchase to delivery.
Product : I did not see the flowers I sent myself except in a photo on the website but the person who received them seemed very pleased.
I hate this type of survey- drop it
Service rating : My friend received her flowers and was thrilled with them, saying they were stunning, this isnít the frat time of using Serenata Flowers and every time I have used them, the recipients have said the same thing. They are always delivered on time and look stunning. I thoroughly recommend this companyís service.
Product : My friend phoned to say how beautiful the bouquet was, and other friends have told me that their bouquets lasted a lot longer than others received.
i use Serenata flowers for all my business customers and am very impressed each time by the service and
Service rating : The roses were already brown at the edges, there was too much "greenery" infilling and although hand-tied the arrangement could have been better organised.
Product : An anniversary gift spoiled by some flowers being past their "best by" date.
Layout looked the part.
Easy to use site and excellent delivery. I never got to see the arrangement but Iíve been assured that it was lovely.
Would have been nice to have a little more choice of cards (but not too much) - but this was perfectly OK and did the job!
Is very good service,Thank you for your service,I strongly recommended to any one.I was think that you will have problem with language,but was good surprise to hear that cart written in my language.
Easy to use web site, service excellent and client very happy with the quality of the flowers received.
very happy with the service from serenata flowers
Service rating : Site was quick and easy to use. Product arrived on day selected.
Product : Bouquet sent was in excellent condition.
Service rating : I was veyr happy with the whole service from booking to delivery and being kept informed throughout.
Product : I didnt get to see the product delivered so cant rate it, people who received it said they liked it
Clear instruction in how to order on the web and the text messages keeping me informed of my delivery told me what was happening.
the website was very clear & really easy to use
Service rating : Excellent
Product : In the photo it looked much bigger than what it was in reality..apart from that very beautiful
Very good service
I would appreciate a more stylish selection of cards to choosr from.
Service rating : Very good service and that is saying something for someone who is abroad and trusting an on-line company to send flowers on my behalf.
Product : Friends say the arrangement was spectacular
The statice was excellent we were kept informed every step of the way from ordering to delivery.
Could have had more choice
Great. My friend loved the flowers.
Info bulletins on delivery status are a good idea but not when youíve left the shop at 9am and still undelivered @ 5pm with no explanation! Were the flowers driving around all day?
Service rating : Very well informed throughout delivery.
Product : Very good range of products and easy to order
Service rating : Excellent service
Product : I didnít see them personally but the recipient said they were lovely
I am particularly delighted and impressed by the standard of your service because they were a few problems with my order created by me. The true quality of a service is how you manage crisis in service delivery. I must say that my objective of getting the flowers to the funeral was achieved and for this I am delighted with the star quality of your service. A colleague recommended your service and I can say that I was not dissapointed with the regular communication and the overall result. I will definitely return. and will spread the word on how brilliant your service is.
Service rating : Great service. Speedy. And e-mails keeps you informed on progress. Great
Product : Excellent service. Great big bouquet. Wife really pleased. Thank you
Despite my request for patience the box which contained the flowers was thrown over the back wall. My motherís 90th birthday was that day, she has severe arthritis in her feet and cannot walk fast.
I have emailed you with the above complaint and not heard anything back. This is bad customer service.
Fine- nothing exceptional
Have ordered three times now and twice the orders have been late (including this latest order) even though I paid extra for this service.
Service rating : Easy to use site. Flowers delivered as promised.
Product : Did not see flowers. Was told they were lovely.
Service rating : Thank you great service
Product : I didnít see them but I was told they were lovely
Service rating : Surpassed my expectations.
Product : A birthday bouquet for my sister, flowers filled five vases. She said they made her smile every time she walked in the room and the perfume and colour was glorious.
Service rating : The flowers I ordered for Friday 31 August did not arrive. Having made several phone calls I learned the bouquet was still at the warehouse this was on Sunday the 2 September. I re-arranged delivery for Thursday 6th September, only to find out the original bouquet was delivered on Tuesday 4th September in a shabby condition - left in the porch and the flowers wilting. Another phoned called ensured that a new bouquet would arrive on the Thursday 6th September when my sister would be home. On the day I received a text to say it had been delivered and an email. But why was I not informed of the original delay and the fact that my bouquet birthday present to my sister did not and would not be delivered?
Product : The flowers were very beautiful but I am so disappointed and feel very let down by your company and the way it was handled. It would have been polite to have let me know what was happening. This bouquet was for a very special birthday and was to be the centre piece on the dining table for a party - what a shame it was all spoilt by your inefficiency. I am sorry I will not be using your company again.
Service rating : Excellent
Product : Beautiful
Sunset Beach, NC
Delivered as ordered. Flowers said to be ílovelyí.
I placed the order by internet on Sunday and the delivery was supposed to be after 2pm on Monday. On Monday night I spoke to my niece who had not received the flowers. I checked my phone and e-mails and found I had an e-mail telling me that they had experienced a technological problem and the recipients details had not been recorded. They had my phone number but didnít contact me this way which would have saved a lot of time. When I managed to contact them on Tuesday morning I was told the flowers would not be delivered until Wednesday afternoon, two days late. Just not an acceptable level of service in my opinion. There was only a curt apology when I phoned on Tuesday and little interest in me as a customer. I wonít use the company again.
think the card was fine
Service rating : Excellent service, prompt delivery and fresh flowers!
Product : Fresh beautiful flowers delivered the nxt day!
Paid to have flowers delivered before 1pm but they didnít turn up till 2pm which was a bit disappointing as I paid extra for delivery before 1pm
Great stuff, delivered on time, and an improvement on what i expected from the website... top notch!
simply for the occassion
the vase was to big, flowers fell over, when put in, had a small one at home, so ok.
We were very happy to have such a supportive service especially as we live abroad. We will use the service again for other birthdays for our family. Thank you!
Very easy to use web site
Cannot comment as the order was never received!
my wife was very pleased with the flowers
I didnít see the flowers but the recipient was very pleased with the arrangement.
It was a nice bunch of flowers but as it is no cheaper than other florists and the customer service is not great, I wonít be going through Serenata again.