Service rating : everything went well
Product : didnít see the flowers myself, but recipient was very happy and said the flowers were cheerful
Service rating : Flowers arrived when expected and were in excellent condition.
Product : The recipient was delighted with these flowers and said they were absolutely lovely.
Service rating : Excellent communication throughout the process
Product : Although the flowers arrived on time, I got to see them the following day and was disappointed by the quality. Th e sunflowers were wilting and obviously past their best.
I cant recommend this arrangement. Photos available if interested
Service rating : Ok, did as promised
Product : Recipient very satisfied, but I havenít seen the bouquet
Wine was expensive but tasted good
Service rating : Service appears good, but very disappointed to receive feedback from my sister( the recipient of the special gift) that the box holding the flowers was wet and damaged .....not what I expect from a costly gift.
Product : Poor delivery of the purchased gift, the box was wet and damaged not the impression you want to give for someones memorable birthday !! Not sure if I will use them again due to this.
Service rating : Good communication and delivery.
Product : Good selection and they have lasted well.
Lovely card - my granddaughter carried it around all day, then showed it it to me on Skype that night!
The whole expreience from choosing the flowers to listening to my auntís reaction after receiving them was easy, satisfying and and hassle free.
Service rating : the only problem was they did not arrive as requested and i paid for 08.00 = 10.ooam but did not arrive until 11.30 i raised a complainy but no one has got back to me
Product : very good bunch of flowers still going strong after nearly a week
Service rating : Efficient. Flowers delivered as promised
Product : I did not see the flowers but my aunt was delighted.
Service rating : Your feedback on the transaction was much appreciated. It gave peace of mind that the delivery was made.
Product : I didnít see the arrangement itself I only saw your photo but my cousin said it was beautiful. Thank you.
Service rating : I liked the information flow
Product : very attractive and fresh flowers
Really easy to order, great service.
I am very disappointed with your service this time. I have only ever had brilliant feed back from my gifts before. This was a surprise gift to arrive on Saturday when I knew my sister would be home. I received an email to say they had been delivered. I was then told about the problem and I could either have a refund or they would be sent out on Monday but an upgrade. I had already requested the larger bunch. I then had to break the surprise and tell my sister. Again I was told they had been delivered and then told they werenít. It was my sister who said she hadnít received them not you. Eventually they arrived yesterday and looking at the photo of them they certainly .werenít an upgrade from the ones I requested. I would like either a refund or a similar bunch sent out to the same address in 4 weeks time to compensate. Thank you
Service rating : Very helpful to receive texts on progress
Product : I sent it as a gift so Iím not sure what it looked like
Service rating : choice was great - updates were reasuring
Product : O have not seen bouquet, but my friend was very pleased
Service rating : Very pleased
Product : My daughter was thrilled with them
The confirmation I received stated flowers had been signed for, the had not and had been left in full sunshine al day.
Thank you for the prompt delivery
Dundas Valley NSW
Again have not seen it
Very efficient service... I was v pleased how quick my flowers were delivered... Thankyou
Great service. I will certainly recommend your business
Service rating : Flowers were delivered on time. We liked the fact that we knew what was going on all the time.
Product : The recipients were very pleased with the bouquet.
Houghton Le Spring
Service rating : Easy to order and good choice of flowers.
Product : The recipient said what a big bunch it was with a lovely selection of different types of flowers. VERY pleased :)
Lovely to put the flowers in!
Service rating : The flowers were delivered on time and left where asked to. Loved the fact that youíre kept up to date with whatís happening too!
Product : The flowers were gorgeous and my auntie loved them!
Just so easy and the text update service gives the buyer confidence that everything is going to work!
Service rating : Excellent value and speed of delivery and updates. Not loveing the constand emails after using the service though. You are good and I will use you again though.
Product : Havenít seen them
Brilliant and keeping me imfomed when it was delivered to my partner
Service rating : The flowers were delivered around 17:00, but this was within the specified timeframe.
Product : The flowers were lovely - exactly as pictured, and several days later are still looking great.
You never let me down, I order from Australia for British family and friends and they are always thrilled.
Kingston upon Thames
Delivery was due 3rd June and didnít arrive until 5th June. There was no information available telling me this detail. Neither contact numbers on your site connected so I couldnít speak to anyone which was what I really wanted to do. I just kept receiving automatic replies which required me to go into the site again.
I believe the flowers didnít get there till Monday 27th I ordered them to be delievered Saturday 25th
Service rating : Great communication throughout the order up to delivery - including confirmation of delivery - first class
Product : Iím told the bouquet was beautiful
Service rating : So pleased that I could place the order online on a bank holiday and the flowers arrived the next day. Thank you
Product : Beautiful arrangement of flowers enough to fill two large vases
Service rating : Wonderful prompt service from when I put my order in on line. Really liked the text message telling me the flowers had left the shop and were delivered to the recipient.
Product : I actually saw the flowers even though I ordered on line and they were absolutely beautiful, and I think for the price great value.
I would recommend your company again and will certainly use again, Top marks to all!!!!
Maria A J
i do not know
Service rating : Easy to use, good use of communication tools i.e email and text message
Product : Did not see them myself however were told they were nice
Tracking was very helpful.
Excellent service. No hassles!
Service rating : excellent email communication on progress and delivery of flowers
Product : sister rang me at 2.15am UK time (3.15pm NZ time) during anniversary party celebrations to say the flowers were beautiful
Service rating : Excellent.
Product : Excellent.
Service rating : Not only could I order flowers online, I could see a picture of the bouquet, it was delivered rurally the next day and there were no hidden charges. Brilliant!
Product : The flowers sounded as though they were identical to those in the online picture - and of good quality. The recipient was delighted.
Service rating : Delighted with your service and product which arrived in good time according to recipients.
Product : Recipients sent us a photo of the flowers. They look great!
Reliable and good service.
Service rating : Good website and quick delivery
Product : Very dissapointed with quility and amount of flowers for £50 - arrangement was small and did not look like website photograph. Disapointing as its the first time I have had bad service from Serenata
Flowers were perfect. Person receiving them was very pleased. I got sent a photo of the flowers, they looked amazing
Service rating : The delivery was on time and the flowers looked lovely when they arrived. Unfortunately they only lasted 2 days
Product : The flowers looked lovely when they arrived but within 2 days they were dying off and by the fourth day they were in the bin. Totally dissatisfied with the product.
Service rating : The flowers arrived on time when they said they would be. Other than that I cannot comment.
Product : As I didnít receive the arrangement myself I dont know whether it came up to my expectations or not.
The only comment I would make is that I received an email saying my opder had left the florists and that I would receive an email when it was actually delivered. This email never came. As I am in Australia and the order was going to Scotland it did cause some concern until we finally heard from the recipient that she had received the flowers.
Service OK - but not sure what more I can say - I was not present when the flowers were delivered!!
Service rating : Bad start as the flowers were left on the doorstep and were obviously taken by a passer by which rather spoilt the surprise as I had to ask if they arrived. I was prepared for an argument but it wasnít required as Serenata agreed for a replacement to be delivered the following day.
Product : Cannot comment as I didnít see the flowers.
Service rating : I was very impressed with the communication attached to my order - great to know the flowers had been dispatched etc.
Product : I didnít actually see the flowers but the recipients have e-mailed to say how lovely the were.
Service rating : Very easy to do
Product : Hear they were great didnít see them
Flowers were described as superb by grateful recipient
Used this service twice in as many months and I highly recommend them,the flowers are stunning and overall service is excellent...
Service rating : Quick ordering and email confirmation.
Product : The flowers were a gift - when delivered the driver was obviously in a rush as the box had tipped in transit, leaving a soggy unusable box to take the flowers home in, and some of the flower heads were broken. I believe the flower selection themselves were lovely, but spoilt by the delivery.
did not see other than online but looked okay
Lovely flowers, but the delivery of flowers were late, 2 nd time had a problem with this company so will stick to local company
Service rating : The flowers arrived on time for my sister in lawís birthday.
Product : The flowers were lovely and well received. Thank you
Service rating : company are fab,flowers first class,only probs
delivery man a brain dead muppet
Product : lovely flowers and lasted a long time,only probs had a muppet
to deliver them,just need a personal touch
Donít know as I didnít see it!
Service rating : The service was as expected next day delivery and being kept up to date on the delivery was good.
Product : I am unable to comment on the flowers as I did not see them but the recipient did say that they were beautiful and had made her day.
Service rating : Unfortunately the website would not permit me to track my order but when I telephoned my enquiry was dealt with promptly. Would have liked my personal message to have been forwarded wishing her a Happy Birthday etc-so she would have realised whom had sent them.
Product : The recipient trials grows flowers for a big company and was pleased with her Tequila Sunrise-but there was no card attached to say whom they were from.
Service rating : My sister had been diagnosed with cancer and this was an attempt to cheer her up, when the flowers arrived it was obvious the flowers had been roughly transported, fallen over, in disarray, some had broken stems.She has only recently told me otherwise I would have complained on the day.
Product : Once my sister had sorted the flowers, they were lovely.
Service rating : Having used this service for several years was dissappointed that this order was not delivered on date & time requested. Quick response to email had flowers delivered 2 days later on time and right date. This had peviously happened in April when delivery date was missed by one day. Have couriers changed????
Product : Recipient our grandaughter was very happy with flowers even if late.
Service rating : Very efficient.Love the way they communicate that the flowers have been dispatched and that they have been delivered.
Product : The flowers were beautiful and just like the photo.Always a relief when you order on- line. High fives all round!
Really lovely flowers and delivered on time
Service rating : my sister was thrilled to bits
Product : on arrival the flowers were great
Very good prompt service that kept me up to date with delivery
Service rating : Very good service , I liked the fact that you let me know when the flowers went out on delivery and also when they arrived.
Product : She was very surprised and the flowers was beautiful!! Thank you, I will use you again soon.
Service rating : Very fast and efficient service.
Product : I did not see the flowers, but was told they are beautiful.
Service rating : Thank you for a fantastic wonderful service, the text messages made me really feel you were looking after me! And the flowers had the wow factor! I will use this company, again! You certainly beat hands down , any other flower online service, thank you.
Product : My daughter in law loved the bouquet, thank you!
Service rating : Easy to use
Product : Expected there to be more flowers for the money
My girlfriend was tickled pink and said the flowers were absolutely beautiful. Excellent service as always. I wouldnít use anyone else!
Service rating : The flowers turned up as ordered
Product : The flowers were as shown in the picture, the recipient was very pleased with them
Was not delivered as apparently original order damaged and Serenata advised they could not replace on same-day order. My parents say they received lilies, carnations and babys breath.
The arrangement was really good, just as advertised
Product was actually better and bigger than i expected. Thank you.
Unable to comment as flowers were never delivered but money taken!
I am not in a position to say as I ordered this on behalf of a friend and the recipient is very dias abled.
Bought for a family member recently out of hospital. Havenít seen them but told they are beautiful.
Beautiful flowers, some still in bud - just lovely. Would definitely recommend to others. This is the second time of using Serenata and I havenít been disappointed.
the flowers have made your beloved person and bring some reminds me of vacations spent together ...Thank you for the bouquet Tequila Sunrise.its so nice..
Beautiful (base was broken water leaked but nothing was spoiled)
They said he flowers were beautiful!
The bouquets (both of them), were beautiful, so thank you to the florist who put them together. It was the service from Serenata which was dreadful.
Looked exactly the same as the picture.
The flowers were beautiful and exactly as ordered.
The bouquet was pretty and nicely presented but died within 3 days which is terible
My wife was very pleased with the flowers