A petite wrap of gorgeous candy-coloured Aqua roses, sweet-scented lilies, floaty lisianthus and waxflowers with their wonderful lemony aroma Ė all thatís missing are your good wishes.
Lovely and tasteful.
Awful presentation and method of delivery. Flowers were squashed in the cardboard box they were delivered in. May as well have been a box of cornflakes that were delivered.
WILL NOT RECOMMEND OR USE AGAIN
Iím assuming the flowers were delivered to Ms. Janet Barrett. I have not received a response yet, but I do appreciate your awesome follow-up.
Service rating : great comms
Product : not as good as it looked in the photo, arranged poorly, not good value for money should have gone to Tesco!
Excellent service, good quality and very speedy! Definitely use again!
Service rating : Very efficient and the flowers where delivered in time
Product : My friend rang to say how pleased and surprised she was with quality of the flowers
Service rating : N/A
Product : N/A
Service rating : First class service
Product : Flowers were beautiful
ideal extra well presented
Service rating : Good delivery service and good packaging
Product : Roses were all withered!! Awful!!
The thank you card was very good.
Service rating : Very efficient and professional. I was kept in touch with the journey of the bouquet, on itís way to be delivered, which was a really nice touch.
Product : My daughter-in-law was delighted with her bouquet.
EDWIN C J
Service rating : excellent service - very straightforward
Product : Lovely bouquet for the special 80 Birthday -
Service rating : The company communication was fantastic and therefore I would use the service again x
Product : The products were adored and appreciated by the recipients.
Service rating : Arrived when said it would, flowers fresh and lovely, affordable service
Product : Flowers were beautiful and the recipient loved them
Excellent service arrived a little late in day Would use again
Fantastic and dependable!
Service rating : The flowers were lovely and arrived on time, would definitely use serenata flowers again!
Product : Beautiful flowers, the recipient loved them
I didnít want one but the website did not make it clear than saying I wanted a message made me puchase a card. Thank you for reminding me - this is another things I am not happy about...
Service rating : was very easy to order and delivered the next day
Product : the recipient said the flowers were lovely - so thank you
Service rating : very pleased
Product : excellent bouquet
Service rating : Good communication, let me know every step of the order through to delivery process.
Product : My friend says they were beautiful.
Excellent delivery procedure
The vase that I choose was recommended online for the Madonna arrangement, but it turned out to be way too small and my friend was unable to use it!
Newcastle upon Tyne
Nice & easy website to use.
Service rating : My order was not at all delivered
Product : Could not judge the product because it was not delivered
Service rating : Excellent service with Excellent communication throuhgout the process until delivery
Product : The recipient DESCRIBED THE FLOWERS AS LOVELY.
i find it hard to believe that a phone call to the couriers would have prevented parcel going to the wrong address is so hard to do poor service
Service rating : Most efficient
Product : Have not seen them personally but recipient seems pleased
Service rating : Good service, on time delivery.
Product : Lovely flowers, good value.
I never received a confirmation email of my order. I emailed customer services who replied and said they would resend the confirmation email but it never reached me (I checked my spam folder as well). Fortunately, the flowers arrived on the date expected.
Service rating : On time
Product : Nothing like the picture
very good service on delivery, and flowers were excellent
Service rating : Reliable and good price
Product : Mum was very happy with the flowers!
Very good service
Service rating : I ordered some flowers for my mother the day before mothers day, as I could not spend it with her. The flowers arrived between 9 and 10 in the morning, despite being extremely busy on that day I can imagine.
Product : Pretty flowers, still beautiful after 8 days.
Service rating : very good email service
Product : my mother was very pleased with her flowers
Not the one I selected but was good enough
Service rating : Iím happy with the updates on your website
Product : I thought the flowers will last longer than they did. Beautiful bouquet though.
Service rating : Delivery when promised.
Product : Not enough flowers in bouquet for the price.
Service rating : Received on time
Product : Great quality have lasted well
Sorry have not heard if they were received yet.
Service rating : Excellent easy service, to use.
Product : My mum loves your flowers, as a gardener I have to be selective where I send her flowers from!! Xx
Service rating : The company should look into how the flowers is stored and also order some themselves to see that its not worth the money.
Product : I could not believe it when I saw the flowers it was have dead and not worth the money that I have spend. I could have bought something far better from my local store. I WILL NEVER USE THE COMPANY AGAIN.
Service rating : Would have had an excellent but driver just left flowers at front door and they wear there for a day in the rain. Was a neighbour who informed my mother.I
Product : Apart from being left outside my mother thought they were lovely
Bury St. Edmunds
Service rating : Good service and nice to get a email to say the flowers had left.
Product : The Lillyís were lovely but the small flowers were wilted.
Although a bit of difficulty with the website
Service rating : Never used Serenata Flowers before but very pleased with the whole experience, bought 2 different products for Mothers Day - ordered only 2 days before they were needed. Both received happily and with timely deliveries.
Very happy and will use again.
Product : Not seen flowers ourselves but comments were that they were amazing so very happy
Very good service! Fast delivery, Thank You
Service rating : flowers & delivery outstanding
Product : Good punctual delivery & flowers in good condition
Service rating : Good customer service. Friendly and reliable. Go ahead and try it
u wont b disapoimted
Product : Didnt see thr flowers in person as they were a present but from my mums perspective she said they were lovely and was pleased.
Excellent customer service
Its a pleasure to do business with Serenata ~ my Mum and Sister are always so pleased with their flowers and the delivery is as promised! Thank you!
Again same as the product rating.
Service rating : Everything was great, little disappointing that was only told the balloon wouldnít be arriving with the flowers the day before, but refund offered! Delivery was on time!
Product : Flowers were beautiful! Perfect present for Mothers day! My Mum loved them!
Service rating : very good service ,never let me down.
Product : flowers looked lovely and as a mothers day gift,it brought a smile.fantastic
Always find the flowers good and delivered on time - am a regular customer
Service rating : Brilliant service, beautiful flowers at very reasonable prices
Product : The recipient was totally delighted with these flowers and said they are the loveliest she has ever received. Thank you!
Service rating : exerllent service
Product : beautiful bouquet
Good value and great products. I will keep using your service
Small but ok
Service rating : Great
Product : Good
Excellent service as always and great to get the e-mail to know that the flowers had been delivered.
Good flowers delivered on time, hard to find somewhere willing to deliver on Mothers Day! Will definitely order from here again in future
The balloon went down a treat, a nice little extra! :)
Hello, My name is sonia parvez, I ordered flowers for mothers day. They came in a box and because they were in the box, the flowers were broken and one stem was snapped. I was very dissapointed and I would like you to get back to me and tell me your views on this.
flowers were ordered for delivery on the 7th March. They did not arrive until the following day, which was disappointing..
Service rating : Confusing emails received from Serenata Flowers which resulted in my placing duplicate orders and making two payments. Customer Services were íunableí to cancel my second order.
Product : I have not seen the flowers as they were for an elderly friend but I do know that despite placing identical orders, the two lots of flowers were not the same. Therefore I have no idea if they represented value for money. It would appear that despite selecting a bouquet of your choice, this is not necessarily what is despatched.
Delivery was later than 6pm although i had a e-mail to say it would be between 8am to 6pm.The lady did not see her flowers until she got in very late that night by which time her 60th birthday was almost over.
Service rating : Excellent service, next day delivery, great price and beautiful flowers. Also they were very nicely wrapped and delivered. Would definitely use Serenata again!
Product : I received a bunch of íMadonnaí flowers myself and was so impressed with the combination of flowers and beauty of them that I decided to send the same bunch to an Aunty. She was equally impressed by the bunch. Furthermore my bunch is still going strong after 2 weeks, perhaps a little jaded but still lovely.
it was all perfect.
Service rating : Slow in responding/resolving my issue
Product : Not as described and flowers poor and already dying on arrival
I have not seen the vase but from what the recipient says, the overall flowers/vase effect was excellent.
Service rating : On line service was very efficient and easy to use with good website
Product : Have not seen product but recipient was very pleased with it
very nice and cuddly
Service rating : Great
Product : Lovely flowers
Service rating : The only slight issue I had was that I didnít get an email confirming my order. Other than that the experience was good.
Product : The flowers were a gift for my sister - I didnít receive them - but she said they were really lovely.
Service rating : I have ordered 3 or 4 flower arrangements from them and none of them has been really nice. The flowers are always in poor condition.
Product : All of the roses were knackered and the edges curling up by the time they were delivered
Excellent website that allows you to choose flowers very simply and add chocolates etc if needed. I ordered flowers at 10pm and they were delivered by 9.00am with standard delivery no extra charge. Well done
The Flowers abnd gifts were great
problem was with Delivery ,left outside back gate in snow and ice .No delivery note put through door ,, flowers were found a day after, they were a gift that was LATE
Service rating : First class service and easy to select something that suits the occasion.
Product : My wife thought the flowers were beautiful so thatís good enough for me.
Service rating : Delivery as promised which is excellent.
Product : I have not seen the flowers but have been told they were very good.
Service rating : Excellent service in terms of delivery!
Product : Send them to my mother to say thank you, when they arrived she was in tears! Beautifully presented. Once again Serenta flowers has not disappointed!
Good service, delivered on time, I didnít see them as they were a Thank you to someone, so canít say what they looked like!
when ordering the wrong card had been added to the order. i emailed them asking them to change it. instead of changing it the put my order on hold, send me a mail asking to confirm the card i wanted with a deadline for replying, which of course was after i got back from work. the result was that the flowers were not sent and my mother only got them the day after her birthday. Terrible customer service, they had my phone number, so could have easily rung me to get confirmation instead of just putting my order on hold. will not be using them again
Service rating : Arrived promptly and in good condition.
Product : Fresh and colourful. Thank you.
Service rating : thought the txt to tell me they had been delivered was a nice touch
Product : did not see the flowers which I sent to a friend but she seemed pleased with them
Service rating : My flowers arrived late, the following day, serenata were lucky that it wasnít a birthday surprise. Customer service lied and didnít answer my questions
Product : Flowers eventually arrived, I expected more for £25,
You didnít resolve the situation the flowers were delivered on the wrong day, not acceptable, the only way for customer services to resolve the situation would have been to get them delivered on the correct day, hence the poor rating.
Service rating : Terrible please do not use this company.
Product : Roses in boquet dead! & rest of flowers very poor quality.
continue the goodwork
flowers did not arrive until 8pm.had i not told recipient to expect a delivery ,they would not have answered the door,I did ask for morning delivery,
The lack of ability to talk to a person on the phone is a massive problem when a simple instruction to assist delivery would of averted a fiasco of failed delivery , loss of surprise of the gift sent , requiring the recipient to call round neighbours to find delivery , Iím not even sure if you sent 3 or 4 times before you got lucky and ended up a week late , very dissatisfied sorry
Didnít actually see the card, but Iím sure it was perfect too. Thanks guys 10/10 :) :)
Service rating : Value for money.
Product : Product seemed good on computer. Have not seen product physically.