The romance of the Far East is carried by wisps of pink gypsophilia gusting around spicy pink gerbera daisies, alstromeria and pink lilies, while the vibrant colours of embroidered silk and the fan-like flutterings of delicate petals conjure dreams of the Orient.
The recipient was over the moon
FLOWERS WHERE GORGEOUS AND ARRANGED LOVELY
The flowers were vey nice
She didnít see them as she was on leave for a week the following day :( but I guess they were nice?
It was sent for a 70th birthday. She enjoyed the flowers a lot.
Just as requested.
The card looked cheap considering the price they charged
Person receiving flowers was very happy
Flowers were mouldy and dead??? Are you going to send another set? or refund me
Fantastic service :)
They were received with great pleasure and a beautiful arrangement.
The flowers were droopy, shrivelled, and most were still in buds. Really disappointed.
Efficient, good value, excellent communication
The person who they where sent to was just over the moon with them.
mum was very pleased with her flowers
I didnt see the actual product, however our colleague was pleased with her flowers.
Receipent delighted with flowers.
Recipient said the flowers were fresh and still going strong a week later.
My friend received them, but I donít know what she thought of them!
Item was delivered directly to a friend and she said they were lovely but didnít see them for myself
Very pretty flowers all in lovely condition .
it was delivered to UK and I am in AUstralia so have not seen the flowers myself but the recipitant was happy with them
They were very well received by the recipient.
The flowers looked beautiful.
Service rating : Easy to choose. Wide selection of flowers.
Product : Flowers were in a van for upto twelve hours. When they arrived they had wilted & broken. I felt extremely let down & disappointed.
Service rating : Easy to order on line, the information and photoís of the flowers was spot on.
Product : The flowers were really good quality and exceptional value
Service rating : Not happy,the delivery person ran before,being challenged,very poor service.
Product : Delivery fast,flowers looked old and were damaged.as they were a birthday present for an 86 year old.we had to throw them away,and we bought elsewhere.Terrible service.
Service rating : The flowers were delivered on time and i was told by phone they were gorgeous
Product : I have not seen them
Person receive didnít, t mention card.
Service rating : really happy
Product : daughter bery pleased
Service rating : Excellent service, kept up to date with how the order was progressing.
Product : Sister in law loved the flowers. Thank you.
Excellent service! Punctual, informative & beautiful flowers!
excellent service beautiful arangements and prompt delivery
Service rating : Excellent service. I was kept informed of the progress of my order from purchase to delivery.
Product : As the flowers were for a friend I didnít actually see them myself but my friend was delighted with them.
Bury St. Edmunds
Service rating : I asked for delivery to be left at front Porch. This was done. The only comment I would pass on was that the receiver was Iíll and the family always used the back door, so may be a card through the letter box to say flowers left would be useful in these unknown circumstanstances.
Product : These had been laying in the porch for 2 days before I rang to check on the delivery. By this time, although content was good, they were not at all fresh.
All very good . Thankyou very much .
Service rating : GOOD CHOICE AND GOOD DELIVERY SERVICE
Product : BIT DISSAPOINTED AS FLOWERS ONLY LASTED A COUPLE OF DAYS
Service rating : The service is excellent, and great to be kept informed of progress.
Product : Recipient was absolutely delighted.
(Hope this reaches you, 3rd time it has been submitted!)
I have already left feedback and directly with Seranata and been ignored. The flowers were left round the side of the house and the driver did not knock on the door. My mother (recipient) was in all day and only found the flowers when putting the bins out! Appalling service.
Service rating : Great website easy to use
Product : My mother-in-law loved the flowers - thanks!
Always good until this last time
Service rating : they left the flowers on the door step in full view. when friend came home box was opened. I was also sent a text saying it had ben placed in a secure place which obviously was a lie.
Product : as above
Beautiful flowers! Great value for money. Really pleased :) Iíll defiantly be using you again x thank you x
Service rating : First class from start to finish
Product : Exactly as described
Beautiful flowers delivered the next day, they stayed in contact to let me know how my order was progressing 10 out of 10
Very quick, very easy. Keep it up.
Service rating : I will never use this company again
Product : The flowers were never delivered the money was taken and when I contacted customer service they said they would look into it and get back within 48 hours. THEY NEVER. they have effectively stolen my money am will not reply to me. My grandmother never got her birthday flowers. I will never use this company again and neither will any of my friends or family. Absolutely disgusting service
Real good information, delivered on time without fuss. Well done
Service rating : brilliant
Product : flowers really did the trick
Service rating : my friend w as over the moon with them
Product : my friend was happy with the colours
Service rating : I would definitely recommend this company, if I am ever to require flowers again, I shall use Serenata.
Product : The flowers were not actually for me, however, the recipient loved them!
Service rating : I am very pleased with the service.Thank you.
Product : They were the loveliest flowers ever. Thank you so much.
Service rating : Very good
Product : Very good value
Service rating : I have used this service a few times now and always happy with the end product. Lovely.
Product : The recipients always report back on how lovely the flowers are.
Service rating : Great service. Was kept up to date with progress of delivery and informed when they had arrived at their destination
Product : The recipient was very touched by the flowers
Service rating : I didnít order until 9pm the night before I needed the flowers delivered, so was a little nervous - no need, brilliant prompt service the following morning!
Product : Mum in law very happy with them, thank you.
Service rating : I feel this will be hard to complete due to a electrical fault with the distributor and the flowers not being delievered on time - this may not be the fault of Serenta though. Otherwise it would have been a good. ###UPDATE### I have changed the rating to "good" - my money was exchanged no quibble, no fuss - this is good service and as a result - I will use them again.
Product : My friend liked them -
I ordered flowers (04535080) value £ 14.99, change of mind straight after, deciding on a larger bunch (q4547966) costing £19.99. Attempted several times
using the lap top cancel key also forwarding an E.mail to cancel the !4.99 order, both orders were delivered even though i GAVE ADVANCE CANCELLATION FOR THE £14.99 order.This Company ignores all attempts to speak after orders have been made, order amendments or otherwise. I have had to pay for both orders!
Service rating : Very easy to order and make payment.
Product : A little bit disappointed the flowers looked nothing like the picture.
looked a bit skimpy
fast service, updated at every step of the way, reasonably priced
Service rating : Excellent service. It is good to have the texts to say that the flowers are on their way and then delivered.
Product : much appreciated by the recipient.
Service rating : Top Class service as always
Product : I can only comment on what has been relayed back to me from receivers which is that the flowers were beautiful.
Service rating : Quick, efficient service and constant updates to let me know when the product was dispatched and delivered. Very impressed, I will use them again.
The only bit that annoyed me was that the original request for feedback was on a site where I had to log in via facebook. So I had written a really long testimonial and then had to leave because I didnít want it to access my facebook. This survey is much better!
Product : The recipient absolutely loved the flowers - they were beautiful. Whatís more, the cat loved the box they came in and seems to have made it his home :P
Service rating : Always excellent. Ordered at 5.30pm and they were there by 10.30am
Product : Fantastic always use serenata and will confine to. Thank you
VERY HIGHLY RECOMMEND - I WAS KEPT UPDATED ALL THE WAY THROUGH AND THE FLOWERS WERE LEFT IN THE SAFE PLACE I ASKED. REALLY GREAT SERVICE EVEN THOUGH THE RECIPIENT LIVES IN A RURAL AREA! THANK YOU!
Service rating : Fab
Product : Fab
Service rating : Excellent, from ordering to delivery the service was very efficient and value for money.
Product : I did not see the flowers as they were sent as a birthday present.
Service rating : Iím told the flowers were very nice!
Product : As above
Service rating : Website was v.easy to use. Regular emails and sms to let me know on the progress of my order
Product : My mum (recipient) told me they were beautiful
The flowers should have been delivered on the Monday & then they arrived on Tuesday firstly to the wrong address.
Service rating : good flowers
Product : delivered very late
Service rating : Easy to use, kept fully informed from order confirmation to delivery receipt.
Product : Recipient thrilled.
Service rating : Very good
Product : Beautiful
Left on doorstep couldíve been taken. This is not good, they should have been left with a neighbour.
Service rating : great service and kept well informed throughout the ordering and delivery process.
Product : Lovely flowers and are still looking great a week later.
Service rating : Efficient friendly delivery, with full tracking information
Product : Beautiful fresh flowers, lovely arrangement thank you
Service rating : Very easy to us and excellent service
Product : My friend who received the flowers said they was Lovely, many thanks for getting them to her
Service rating : excellent service at every stage
Product : very pretty, the client was delighted
Execellent service, lovely flowers.
Service rating : Keeps the sender informed at all times
Product : Excellent value
Service rating : I have had the worst experience with this company. I order flowers for my company a lot of the time and havenít had the best experience. To order them it was easy but I wanted to amend the order. They had no contact details what so ever. The customer service team where no help at all and the delivery was wrong. This is not what I expect from such a highly recommended company. I will defiantly reconsider using the company.
Product : Didnít look like the picture on the website
Service rating : This was my first time using Serenata flowers, and the service was excellent,the comments i recieved from my client was that the flowers were delightfull and they were very very pleased with them.
So Serenata flowers.com has been added to my favorites.
Product : Excellent and brilliant value.
Isle of Bute
Service rating : I live on an island and had received some news from my sister in Glasgow and just had to send some flowers. I found your site very helpful and the prices/delivery times were excellent.
Product : You canít always tell from the picture but I thought the flowers looked great and the price was alot more reasonable than other sites and my sister loved them and that was the main thing.
happy with it
Service rating : Great service and so easy to order flowers. They were delivered the next day as promised
Product : The recipient said they were lovely. I didnít see them
Service rating : good website excellent service
Product : I was told it was lovely - didnít see the flowers.
Great customer service, keeping me updated of delivery process. Thank you.
Service rating : The instructions I left were not followed and so my friend never got her flowers. Got my money back and will not use again which is a shame
Product : She never got them.
Service rating : Very easy to order, kept informed about dispatch and delivery all the way.
Product : Flowers exactly matched the order, photos sent by recipient who was thrilled with the flowers, packaging and care instructions. Brightened her day, the exact effect intended!
Service rating : Excellent service all through the whole process will use again
Product : My very elderly Aunt was so pleased with her flowers and many of her family and carers have said how beautiful they are .
Service rating : Iíve used you 2nd and both was beautiful
Product : Beautiful flowers and very good service
Service rating : First class
Product : delighted the lady who received them
Service rating : I purchased the flowers for a friend. I was impressed by the fact that I was notified at every stage up to the point of delivery.
Product : Although I did not see the flowers, my friend said they were beautiful and filled 2 vases.
Service rating : Very pleased
Product : Very pleased
Service rating : The delivery could was late then got left at a neighbours house the following day as a second attempt. Could this not of happened on the first attempted delivery?
Product : Could be fuller. For £20 they are smaller than expected