Serenata flowers Customer Satisfaction and Reviews

Please see our Customer Satisfaction and Reviews as verified by these Independent Organisations:

Feefo Trustpilot Google

ALL TIME

4.4/5(87.8%)

(based on 76344 reviews since October 2009)

LAST 30 DAYS

4.2/5(84.4%)

(based on 2754 reviews, 1 March - 31 March, 2015)

LAST WEEK

4.5/5(89.6%)

(based on 434 reviews, 24 March - 31 March))


At SerenataFlowers.com we pride ourselves by the service and quality of flowers that we send to thousands of customers daily.

We also believe in full transparency and want to listen and learn from what our customer experience is like. We survey all customers that have ordered flowers from us and use a 3rd party survey company, Feefo, to do this for independent verification.

We want to hear from you, and especially so if something did not go exactly to plan, as that is how we learn and improve as a business.


Latest customer reviews:

Paul

Birmingham 30/03/2015

Good price but bo helpline makes dealing with these difficult as it is all email only, and replies take ages! I won't be using again purely because of this, online form had errors in it too

Maureen

Thatcham 30/03/2015

Great

sarah

Derby 30/03/2015

Delivery terrible. Flowers apparentlyedt on porch, not received. I had a text to say despatched, but not one to say delivered. I queried this and was told the above. I've since received a full refund.

Melissa

Wakefield 30/03/2015

Great communication.

Julie

Horsham 30/03/2015

Very good, no problems

Caroline

Telford 30/03/2015

Excellent customer service

Danielle

Calgary 30/03/2015

Excellent service, on time a thorough. Lovely flower choice.

paula

Fleet 30/03/2015

Quick reliable service and they keep you updated on delivery.

jane

Broadstairs 30/03/2015

efficient

SYLVIA

Eastbourne 30/03/2015

mysister was so pleased with them and helped her feel glad to be homefrom hspital

Lisa

Kirkland 30/03/2015

Fast service, timely, ordered from overseas and arrived as expected.

joanne

southampton 30/03/2015

Very good service text and email to let me know order was on its way etc

Nicola

Droitwich 30/03/2015

Delivered the next day and i was kept informed of progress on my order.

Colette

Wallingford 30/03/2015

could not fault it - will use it again for sure, nice to find a company you can rely on. thank you! <br/>my sister was very well pleased with her birthday 'treat'

Chris

Rochester 30/03/2015

excellent service. Flowers arrived on time and very well wrapped

Jenny and Ken

Southsea 30/03/2015

We were kept informed of the progress of our flowers on route to our friend. The flowers were delivered at exactly the right time - to the right address - and to a delighted lady!.

jill

South Yorkshire 30/03/2015

excellent service

Anne

Bath 30/03/2015

Excellent

Thomas

Munich 30/03/2015

ALL OK

Jo

Axminster 30/03/2015

Efficient. I liked the texts which kept me in touch with the flowers journey.

Contact us

During the hours between 9am - 9pm Monday to Friday we will respond to your query within the hour. Over the weekend and out of hours you might have to wait a bit longer

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