I would like to say how impressed I am with your service. Your website, communication and product are all of the highest quality.
Thank you for helping to make someone's day!
Did you know that you never need to forget a birthday, your anniversary or some other important event ever again? Simply sign up for a free Serenata VIP Club account, go to 'My Account' and start adding important occasions to your personalised calendar and sit back. We'll send you an email reminder a few days before your marked dates. If you have ordered from us before, you can start using this function straight away.
Better yet, fill in a form - just let us know! We promise that if your unhappiness is any fault of ours, we'll always offer to put things right with a sympathetic ear that really, honestly and truly does care what you think.
Because our flowers are sourced directly from growers and auctions, are flowers are normally sent out in bud form meaning they will last longer with the recipient. In the few cases where the flowers are not delivered fresh, please do let us know and we will replace them free of charge.
Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left our flower emporium, but sometimes flowers do get damaged in transit. Should this occur, please contact us so what we can arrange a replacement bouquet. Please note that it may be necessary to return the original product in order to receive the replacement product, or in most cases sending us a photo of the damaged item should suffice.
In the event of non-delivery on the selected delivery date, we will either refund you in full or redeliver your order – it is your choice, just let us know.This does not apply for postal flower orders which are not guaranteed for delivery on a specific date.
In the event of a late delivery where you have chosen our AM or other specific timed delivery service, we will refund your order in full. You keep the flowers though. It is our loss for not fulfilling on our promise to deliver on time. Please note that banks might take 3-5 days to refund the amount on your card.
We and our courier partners are human. If we fail to deliver your order we will refund you the full amount. Period. Please note that banks might take 3-5 days to refund the amount on your card.