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Did you know that you never need to forget a birthday, your anniversary or some other important event ever again? Simply sign up for a free Serenata VIP Club account, go to 'My Account' and start adding important occasions to your personalised calendar and sit back. We'll send you an email reminder a few days before your marked dates. If you have ordered from us before, you can start using this function straight away.
UK Plant Delivery (courier)
|Standard delivery weekdays - FREE.||Order by 10pm for next day delivery|
|Saturday delivery: FREE||Order by 10pm Friday for Saturday delivery|
Guaranteed time flower delivery (courier)
|Before 1pm delivery (8am - 1pm)||£4.99 surcharge|
To ensure deliveries are successful, we recommend choosing a timed delivery option especially during peak periods (Christmas, Valentines Day and Mothers Day).
In some circumstances, for example, when delivering to some business addresses, hospitals or universities, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.
To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc.
Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions.
It is for this reason that we no longer recommend that flowers are delivered to a hospital. If an order is placed for delivery to a hospital and the delivery is not successful, we reserve the right to not refund or resend the order.
Due to the size of university campuses, it can often be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves and will always deliver to the university postroom or reception. Please ensure that you include enough information for the postroom/reception staff to be able to locate the intended recipient of the flowers. We are not liable for the non-delivery of flowers to recipients at universities as we have no control of the delivery once it reaches the postroom/reception.
If you wish to order flowers for delivery to a business address, we recommend that you use one of our timed delivery services (where available)to ensure delivery is made within office hours.
In the event that our standard delivery option is chosen for a business address and a delivery between 8.00 a.m and 6.30 p.m. fails owing to the recipient not being available, or the business being closed, we will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent redelivery. If you decide to cancel the order instead of arranging a redelivery, we reserve the right to deduct a cancellation fee from the refund value.
IV 1-28, 30-32, 36, 40-56
KA6, 19, 26-28
Our next-day courier deliveries are only available to UK mainland addresses. We are not able to deliver to Northern Ireland, Rebublic of Ireland, Scottish Highlands, Channel Islands and some rural areas. We are also unable to deliver to PO Boxes or BFPO addresses.